Shipping and Handling Information

We are CPI compliant. We do NOT share your information. All customer information is strictly confidential.

We accept PayPal, M/C, VISA and AMEX credit cards. Sorry, we no longer accept Discover.

Please note: All prices are subject to change as many products which appear on the internet may advertise prices from many years ago.

All sales are final. No returns.

 NOTE: Shipping is now only $3.99 on any size order or order total. Please see details below.


USA S&H for any size order is only $3.99

We ship orders within USA via USPS First Class Mail or Priority Mail depending on order total.

Single soft cover books and DVD’s are shipped via USPS First Class Mail.

Please allow 3-10 days for delivery of your skin care products. Email us if you have not received your products at Louisa@hollywoodbeautysecrets.com

CA. Sales Tax: Effective April 26, 2017, CA. sales tax in the amount of 9.50% will be charged on all online orders shipped within California.

Red Light Therapy units are shipped via USPS Priority Mail. See more Red Light Therapy info further down.

Delivery Inquiries: Please allow 3 to 10 business days for orders to arrive. Please EMAIL Louisa@hollywoodbeautysecrets.com If your order has not arrived by the 10th business day please email us.

If the incorrect shipping address was noted on your order form, for a red light system (ReVive DPLiiA) there will be a $40.00 charge to re-ship unless you notify us within 12 hours of placing your Red Light System order. Be sure to email your daytime phone number, FULL name as used on the order, date ordered, and state you live in and we will respond via email or phone.

Back-ordered Items: We will do our best to contact you if any item is back-ordered that may delay delivery. Be sure to whitelist our email to ensure you get our responses. 

RETURNS: All skin care sales are final, no refunds. You may exchange an unused, unopened item within 7 days. Email us at Louisa@hollywoodbeautysecrets.com for exchange instructions and an RMA#. We will not accept exchanges without an assigned RMA#. Sorry no exceptions.

Order Cancellation Policy: Sorry, we cannot accept cancellations if your order was already shipped. Orders which are refused at delivery will be charged a $25.00 cancellation fee. Sorry, no exceptions.

All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will be assessed a $5.00 cancellation processing fee before credit is issued.

If  You Suspect a Fraudulent Charge:
Our shopping cart system is state-of-the-art and CPI compliant and our site is secure. We never sell or store your information on-line. However, if you suspect a fraudulent charge to your credit card notify us via email  at Louisa@hollywoodbeautysecrets.com  BEFORE attempting a chargeback with your credit card company (which can take up to three months). By contacting us first, we can immediately investigate and quickly resolve your concerns.

Shipping Address Corrections: For skin care orders only: Should you notice a shipping address mistake on your order form, please email us immediately at Louisa@hollywoodbeautysecrets.com with the correction. If your order has already shipped, when the item comes back to our facility, we will re-ship it using the correct address. However, you will be billed the cost of postage to re-ship your package. Sorry, no exceptions.

Fraudulent Charges / Stolen Credit Card Purchases: We follow PCI compliance regulations. We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
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LED Red Light Therapy Systems are shipped Via USPS Priority Mail

ReVive DPL IIA Red Light Therapy Systems

We ship Red light systems via Priority Mail within the USA only.

Free 1 Year Warranty + 1/2 bottle of Deep Penetrating LED Peptide Serum

As of January 2022, we no longer offer a 30-day money-back guarantee on Red light therapy systems. All sales are final.

Tracking Notice and Delivery: For red light orders only – we use USPS Priority Mail. We will email your tracking so you can follow delivery of your package. Sometimes these emails go into your spam or junk box so please check there as well. 🙂 NOTE: If you have incorrectly noted your address on your order form, and we have shipped the system, you will be billed $40.00 for a reshipment.

Please allow approximately 7-10  business days for delivery of your red light system to arrive via Priority Mail. If you reside in an apartment or condo complex and do not receive your red light system within 7-10 days from date of receiving a tracking number, check with your manager’s office. If not there, please email your daytime phone number to Louisa@hollywoodbeautysecrets.com.

Processing your order:
Your LED Red light therapy system is usually processed and shipped within 24-48 hours of placing your order Mondays-Fridays, provided we have stock. We will inform you if we are back-ordered. Weekend orders will be shipped the following Monday.  You will receive a USPS tracking email within 24 hours of your order being processed (Monday-Friday)

We accept PayPal and M/C, VISA and AMEX credit cards. Sorry, we no longer accept Discover. We are CPI compliant. We do NOT share your information. All customer information is strictly confidential.

Pay No Sales Tax Offer:
California Residents must pay 9.50% CA. sales tax. All other states (48 states) pay no sales tax.

Holiday Deliveries NOTE: Deliveries may be delayed due to higher mail volume so we cannot guarantee speedy delivery at that time. Please order early.

Warranty, Repairs:
Complete your warranty information when you get your system. Our red light systems come with a 1-year parts and labor warranty from the date of purchase. For repairs, contact the manufacturer’s number listed on the back page of the user manual or phone 1-800-337-9565 or 727-285-8300 and email support@ledtechnologies.com. Be sure to mention you purchased your order with HollywoodBeautySecrets.com and your purchase date. Your warranty is good for one year.

All sales are final:
Effective Jan, 2022 we no longer offer a money-back guarantee on Red Light systems. All sales are final.

Repairs: You have a 1  year warranty. Should you experience any issue with your system within the first year of use, please contact the manufacture at 1-800-337-9565 or 727-285-8300 and email support@ledtechnologies.com. Please email us if you do not receive a response within 72 hours during weekdays.

Cancellations:
All orders are automatically uploaded to our secure merchant processor. Sorry, we cannot accept cancellations if your order has already processed and shipped. If you cancel an already shipped order, or if it is refused,  you will be charged a 10% restocking fee and a $25.00 cancellation fee before credit is issued. Sorry, no exceptions.

If  You Suspect a Fraudulent Charge:
If you suspect a fraudulent charge to your credit card please CONTACT US IMMEDIATELY via email Louisa@hollywoodbeautysecrets.com Please include a daytime and evening phone number, and state or international country you live in BEFORE attempting a chargeback with your credit card company which can take up to three months. By contacting us first, we can immediately investigate and quickly resolve your concerns.

Fraudulent Charges:
Stolen Credit Card Purchases: We follow PCI compliance regulations. We do not sell your information. We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.

Owner(s) and heirs of HollywoodBeautySecrets.com, HollywoodBeautySecrets.net, louisagraves.com and their associates are not responsible for any liability in connection with the use, or improper use of the Red Light Therapy systems, skincare or body care items, books, ebooks or DVD’s. Use these items at your own risk. Please read our detailed disclaimer.

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