Shipping and Handling Information
NOTE: We are offering FREE S+H in the USA only for a limited time. Please see details below.
- Skin Care, Books, & DVD’s (USA ONLY ): S&H Guidelines, Warranty & Exchange Policies
- LED Red Light Therapy Units (USA ONLY): S&H Guidelines, Warranty, Returns, & Repairs Policies
- Vibration Plates (USA ONLY): S&H Guidelines, Warranty, Repairs and NO Returns Policies
USA S&H for Skin Care, Books and DVD’s.
We ship all single item skin care orders within USA via USPS First Class Mail. We ship two or more skin care items within the USA via USPS Priority Mail.
Single soft cover books and DVD’s are shipped via USPS First Class Mail.
Please allow 3-10 days for delivery of your skin care products. Email us if you have not received your products at Louisa@hollywoodbeautysecrets.com
CA. Sales Tax: Effective April 26, 2017, CA. sales tax in the amount of 9.50% will be charged on all online orders shipped within California.
Red Light Therapy units are shipped FREE via UPS. See more Red Light Therapy info further down.
Delivery Inquiries: Please allow 3 to 10 business days for orders to arrive. Please EMAIL LJGraves@sbcglobal.net if your order has not arrived by the 10th business day and we will track your package. Be sure to email your daytime phone number, FULL name as used on the order, date ordered, and state you live in. We will respond via email or phone.
Back-ordered Items: We will contact you if any item is back-ordered that may delay delivery.
RETURNS: All skin care sales are final, no refunds. You may exchange an unused, unopened item within 7 days. Email us at LJGraves@sbcglobal.net for exchange instructions. Free S+H does not apply to exchanges.
Order Cancellation Policy: Sorry, we cannot accept cancellations if your order was already shipped. Orders which are refused at delivery will be charged a $25.00 cancellation fee. Sorry, no exceptions.
All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will be assessed a $5.00 cancellation processing fee before credit is issued.
If You Suspect a Fraudulent Charge:
Our shopping cart system is state-of-the-art and CPI compliant. And we never sell or store your information on-line. However, if you suspect a fraudulent charge to your credit card notify us via email at LJGraves@sbcglobal.net BEFORE attempting a chargeback with your credit card company (which can take up to three months). By contacting us first, we can immediately investigate and quickly resolve your concerns.
Shipping Address Corrections: For skin care orders only: Should you notice a shipping address mistake on your order form, please email us immediately at LJGraves@sbcglobal.net with the correction. If your order has already shipped, when the item comes back to our facility, we will re-ship it using the correct address. However, you will be billed the cost of postage to re-ship your package. Sorry, no exception.
Fraudulent Charges / Stolen Credit Card Purchases: We follow PCI compliance regulations. We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
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LED Red Light Therapy Systems are shipped Via Federal Express Ground
DPL II and DPL IIA Red Light Therapy Systems
Sorry, we no longer ship the Red light systems outside of the USA.
Free S&H, 30-Day Guarantee, Returns & Warranty Information
Free shipping in *USA offer:
*Only 48 USA states qualify for **FREE S&H via Federal Express Ground Delivery. States of Hawaii and Alaska must pay additional S&H fees of $55 each per system.
Tracking Notice and Delivery: For red light orders only – we use Federal Express Ground. Fed Ex will email your tracking so you can follow delivery of your package which ships factory-direct. Sometimes these emails go into your spam or junk box so please check there as well. 🙂 NOTE: If you notice a mistake on your Fed Ex tracking (ie. shipping address) – contact Federal Express right away to give them the correction – using your tracking number.
Please allow 3-6 business days for delivery of your red light system to arrive via Federal Express ground. If you reside in an apartment or condo complex and do not receive your red light system within 7 days from date of receiving a tracking number, check with your manager’s office. If not there, please email us at Louisa@hollywoodbeautysecrets.com or LJGraves@sbcglobal.net
Processing your order:
Your LED Red light therapy system is processed and shipped Federal Express factory direct from CO. within 24-48 hours of placing your order Mondays-Fridays. Weekend orders will be shipped the following Monday. Please allow 3-6 business days for your red light order to be delivered. Fed Ex.will email you within 24 hours of your order being processed (Monday-Friday)
NOTE: FED Ex does not ship to P.O. Boxes, Military bases or HI or AK therefore please choose the option “Military Base” in Method of Shipment when ordering.
We accept PayPal and M/C, VISA, AMEX and Discover credit cards for all Red Light orders. We are CPI compliant. We do NOT share your information. All customer information is strictly confidential.
Pay No Sales Tax Offer:
California Residents must pay 9.50% CA. sales tax. All other states (48 states) pay no sales tax.
Holiday Deliveries NOTE: Deliveries may be delayed due to higher mail volume so we cannot guarantee speedy delivery at that time. Please order early.
Complete and mail in your warranty card when you get your system. Our red light systems come with a 1-year parts and labor warranty from the date of purchase. For repairs, contact the manufacturer’s number listed on the back page of the user manual or email firstname.lastname@example.org with full name as used on original order, country/state and date of purchase, and a representative will contact you weekdays Monday to Friday. You may also phone 1-303-646-0543 ext. 152. Be sure to mention HollywoodBeautySecrets,com so they can quickly find your order.
30-Day Money-back Terms for all Returns:
ALL returns must be requested via EMAIL only to ensure your RMA Return request date is documented. Sorry we do not process returns via phone. NOTE: You may not return an LED without an RMA # written on the box as your package will be refused. Thirty days begins on the date of delivery of your red light system. Sorry no exceptions after 30 days. ALL returned systems will be charged a 10% restocking fee and return shipping is your responsibility. Return shipping is non-refundable.
NOTE: All delivery or return fees are non-refundable for repairs or exchanges. Please see the detailed RETURN PROCESS INSTRUCTIONS HERE->To begin a return process, please provide the full name noted on your original order, a day and evening phone number, the state you reside in, include approx. date of purchase and kindly email this information to Louisa@hollywoodbeautysecrets.com Once date of delivery is verified, customer service will email your RMA# and return instructions. Be sure to note the RMA# on the outside of your box.
All orders are automatically uploaded to our secure merchant processor. Sorry, we cannot accept cancellations if your order has already processed and shipped. If you cancel an already shipped order, or if it is refused, you will be charged a 10% restocking fee and a $25.00 cancellation fee before credit is issued. Sorry, no exceptions.
If You Suspect a Fraudulent Charge:
If you suspect a fraudulent charge to your credit card please CONTACT US IMMEDIATELY via email Louisa@hollywoodbeautysecrets.com Please include a daytime and evening phone number, and state or international country you live in BEFORE attempting a chargeback with your credit card company which can take up to three months. By contacting us first, we can immediately investigate and quickly resolve your concerns.
Stolen Credit Card Purchases: We follow PCI compliance regulations. We do not sell your information. We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
Owner and heirs of HollywoodBeautySecrets.com, HollywoodBeautySecrets.net, louisagraves.com and their associates are not responsible for any liability in connection with the use, or improper use of the Red Light Therapy systems, skin care items, books, ebooks or DVD’s. Use these items at your own risk. Please read our detailed disclaimer.
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