My S&H Policy
Shipping and Handling Information & More
We accept PayPal and all major credit cards.
Please note: All prices are subject to change as many products which you may have seen on the internet or Youtube may advertise prices from many years ago.
All sales are final. No returns
USA S&H for any size skincare
Single soft cover books and DVD’s are shipped via USPS First Class Mail or USPS Ground Advantage
Red Light Therapy Systems are shipped via Priority Mail..
Please allow 4-10 days for delivery of your skin care products. Email us if you have not received your products at Louisa@hollywoodbeautysecrets.com
CA. Sales Tax
Red Light Therapy units are shipped via USPS Priority Mail. See more Red Light Therapy info further down.
Delivery Inquiries
If the incorrect shipping address was noted on your order form, for a red light system (ReVive DPLiiA) there will be a $40.00 charge to re-ship unless you notify us within 12 hours of placing your Red Light System order. Be sure to email your daytime phone number, FULL name as used on the order, date ordered, and state you live in and we will respond via email or phone.
Back-ordered Items
RETURNS: All skin care sales are final, no refunds. You may exchange an unused, unopened item within 7 days. Email us at Louisa@hollywoodbeautysecrets.com for exchange instructions and an RMA#. We will not accept exchanges without an assigned RMA#. Sorry no exceptions.
Order Cancellation Policy: Sorry, we cannot accept cancellations if your order was already shipped. Orders which are refused at delivery will be charged a $25.00 cancellation fee. Sorry, no exceptions.
All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will be assessed a $5.00 cancellation processing fee before credit is issued.
If You Suspect a Fraudulent Charge
If You Suspect a Fraudulent Charge
Our shopping cart system is state-of-the-art and CPI compliant and our site is secure. We never sell or store your information on-line. However, if you suspect a fraudulent charge to your credit card notify us via email at Louisa@hollywoodbeautysecrets.com BEFORE attempting a chargeback with your credit card company (which can take up to three months). By contacting us first, we can immediately investigate and quickly resolve your concerns.
Shipping Address Corrections: For skin care orders only
Fraudulent Charges / Stolen Credit Card Purchases
ReVive DPL IIA Red Light Therapy Systems
We ship Red light systems via Priority Mail within the USA only. Free 1 Year Warranty + 1/2 bottle of Deep Penetrating LED Peptide Serum
As of January 2022, we no longer offer a 30-day money-back guarantee on Red light therapy systems. All sales are final.
racking Notice and Delivery: For red light orders only – we use USPS Priority Mail. We will email your tracking so you can follow delivery of your package.
Incorrect Address on Order form: NOTE: If you have incorrectly noted your address on your order form, and we have shipped the system, you will be billed $40.00 for a reshipment.
Please allow approximately 10 business days for delivery of your red light system to arrive via Priority Mail. Check status of your delivery via the tracking that was emailed to you.
If you reside in an apartment or condo complex and do not receive your red light system within 7-10 days from date of receiving a tracking number, check with your manager’s office.
If not there, please email your daytime phone number to Louisa@hollywoodbeautysecrets.com.
Processing your order:
Your LED Red light therapy system is usually processed and shipped within 24-48 hours of placing your order Mondays-Fridays, provided we have stock. We will inform you if we are back-ordered.
Weekend orders will be shipped the following non-holiday Monday. You will receive a USPS tracking email within 24 hours of your order being processed (Monday-Friday)
We accept all major credit cards and PayPal.
Pay No Sales Tax Offer
Ca. Sales Tax: California Residents must pay 9.750% CA. sales tax. All other states (48 states) pay no sales tax.
Holiday Deliveries NOTE: Deliveries may be delayed due to higher mail volume so we cannot guarantee speedy delivery at that time. Please order early.
Warranty, Repairs
omplete your warranty information when you get your system. Each system comes with a 1-year parts and labor warranty from the date of purchase. For repairs, contact the manufacturer’s number listed on the back page of the user manual or phone 1-800-337-9565 or 727-285-8300 and email support@ledtechnologies.com. Be sure to mention you purchased your order with Hollywood Beauty Secrets – Skin Care Help | HollywoodBeautySecrets.com and your purchase date. Your warranty is good for one year.
All sales are final
Effective Jan/ 2022 we can no longer offer a money-back guarantee on Red Light systems as this is considered a “personal item” therefore cannot be returned. All sales are final.
Cancellations
All orders are automatically uploaded to our secure merchant processor. Sorry, we cannot accept cancellations if your order has already processed and shipped. If you cancel an already shipped order, or if it is refused, you will be charged a 10% restocking fee and a $25.00 cancellation fee before credit is issued. Sorry, no exceptions.
If You Suspect a Fraudulent Charge
If you suspect a fraudulent charge to your credit card please CONTACT US IMMEDIATELY via email Louisa@hollywoodbeautysecrets.com. Please include a daytime and evening phone number, and state or international country you live in BEFORE attempting a chargeback with your credit card company which can take up to three months. By contacting us first, we can immediately investigate and quickly resolve your concerns.
Fraudulent Charges
Stolen Credit Card Purchases: We follow PCI compliance regulations. We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.